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Gerber Knife Warranty
Warranty Information
Q: What is a Lifetime Limited Warranty?
A: Gerber warrants to the consumer that this product will be free of defects, in material and workmanship for as long as you own the product. This warranty does not cover damage due to rust, accident, loss, improper use, loss, abuse, negligence, or modification of or to any part of the product. Normal wear and tear is not covered under the warranty. If the product failed while being used as it was intended to be used, Gerber will service under the warranty. At Gerber's option, defective product will be repaired, replaced, or substituted with a product of equal value.
Replacement Parts and Warranty
Q: My Gerber product failed under normal use, is this covered under the warranty?
A: Please refer to the warranty information that came with your product. If you still have questions, please call Gerber at 1-800-950-6161 or email them at sales@gerbergear.com, and provide your name, address, phone number, and the model of your Gerber product.
Q: I do not live in the United States. Is there a place I can return my Gerber for warranty repair?
A: Currently, Gerber only completes repairs at their main factory in Portland, Oregon. Please refer to Return Section below for the address to return the product.
Q: I returned my Gerber for warranty, how long will it take until I have my Gerber back?
A: Normal turnaround time is approximately Three to Four weeks. During the late summer and early winter, the turnaround time can be upwards of six to eight weeks during the hunting and holiday seasons.
Q: If Gerber uses stainless steel, why has rust occurred on my Gerber product?
A: Gerber products use a 100% high-grade stainless steel. Stainless steel is not completely resistant to rust, but rather is more corrosion resistant to rust. Corrosion can occur in the absence of proper maintenance. Your Gerber product should be cleaned, dried, and re-oiled periodically to inhibit rust and corrosion; this is especially true in a damp or marine environment. If your Gerber product comes in contact with any substance that you are uncertain about, it is always a good idea to wash your blade off with tap water, dry it, and apply a light coat of oil. If your Gerber product comes into contact with saltwater you must flush it with tap water immediately after use and coat it with a good quality lightweight oil. Salt water is extremely corrosive and will attack and destroy any type of steel. After cleaning, re-oil your Gerber product with a good gun oil or 3-in-1 oil. Buff stained areas with a polishing cloth or a non-metallic scouring pad.
Q: My Gerber product was lost or stolen. Will Gerber replace it?
A: Sorry, but stolen or lost products are not covered under the warranty. Gerbers' warranty covers material and manufacturing defects.
Q: I broke a blade and would like to replace the part myself, can Gerber send me the part I need or can I get it from a Gerber retailer?
A: For liability reasons, Gerber does not sell or send individual blades, jaws, or bits, anything that would require disassembly of the product, through the mail. Gerber products are designed to be disassembled by their factory-trained personnel only. Repaired tools are reassembled by their personnel to ensure the most optimum tool performance. Attempting to disassemble your Gerber product yourself could result in lost components, compromise tool functionality and void the warranty.
Q: The sheath on my Gerber was lost or has worn out can I get a replacement?
A: To purchase a replacement sheath please call 1-800-950-6161 or email Gerber at sales@gerbergear.com.
Q: The pocket clip on my Gerber knife broke, how could I get a replacement?
A: Gerber can send you a replacement pocket clip, pocket clip screws, and/or handle screws on applicable products. Please call 1-800-950-6161 or email Gerber at sales@gerbergear.com, and provide your name, address, phone number, the model of knife, and the requested parts.
Q: I own a Gerber Multi-Plier and want a different blade installed in place of another part, can this be done?
A: Each model of Multi-Plier contains a group of tools that are designed to meet the needs of a vast array of interests and needs. Gerber cannot substitute different blades or tools from one model to another.
Q: If Gerber cannot send replacement blades, can they send me the c-clip, spring, button that are used to retract the pliers?
A: Yes, that does not require disassembly of the Multi-Plier to repair. Please call 1-800-950-6161 or email Gerber at sales@gerbergear.com. Please provide your name, address, phone number, the model of Multi-Plier, and the requested parts.
Q: The triangular tungsten carbide cutters on my Gerber Multi-Plier have worn out or broke, where can I get replacements?
A: The carbide cutter inserts are the same cutters used on lathes, mills, and CNC machines used in the metal fabrication industry. These parts are proprietary and cannot be found in industrial stores or machine shops. These are machined specifically at Gerber. For a list of retailers that offer these parts, please email sales@gerbergear.com.
Return Information
Q: Where can I send my product for services?
A: Please return your defective product to:
Gerber Blades
ATTN: Service
14200 SW 72nd Ave.
Portland, OR 97224
Q: How should I send my product?
A: You're welcome to return your product via any shipping method that is most convenient for you. However, should you choose to send your product through the U.S. Postal Service, Gerber recommends you attain Delivery Confirmation, at the very least. This will help provide assurance to you that the product has arrived to our facility.
Q: How long should I expect my product to be out for services?
A: Gerber makes every effort to return product as quickly as possible. Please take into consideration various seasons and holidays that may cause some delay in services. In most cases, products are returned within 5-10 business days upon receipt to our facility.
Q: Will Gerber pay to have my product sent to their facility?
A: Gerber will not pay for the freight costs to their facility. However, Gerber will incur all return expenses to your residence or business for warranty services.
Q: What should I include with my product?
A: You're welcome to include information about your product and its defect issues. Please be sure to include your name, address and phone information inside with your product. Email addresses are fine as well. Please be assured all information received remains confidential with Gerber and is not sold or distributed in any way.
Q: What if I have more questions about the return of my product? Whom can I contact?
A: Call volumes vary during different seasons based on the time of year. You're welcome to call the Gerber Service Department at 800-950-6161 x1206. If you get their voice message service, please leave a detailed message and they will return your call as quickly as possible. An alternative to this is emailing them at sales@gerbergear.com and a thorough response will be provided as quickly as possible.
Q: What is a Lifetime Limited Warranty?
A: Gerber warrants to the consumer that this product will be free of defects, in material and workmanship for as long as you own the product. This warranty does not cover damage due to rust, accident, loss, improper use, loss, abuse, negligence, or modification of or to any part of the product. Normal wear and tear is not covered under the warranty. If the product failed while being used as it was intended to be used, Gerber will service under the warranty. At Gerber's option, defective product will be repaired, replaced, or substituted with a product of equal value.
Replacement Parts and Warranty
Q: My Gerber product failed under normal use, is this covered under the warranty?
A: Please refer to the warranty information that came with your product. If you still have questions, please call Gerber at 1-800-950-6161 or email them at sales@gerbergear.com, and provide your name, address, phone number, and the model of your Gerber product.
Q: I do not live in the United States. Is there a place I can return my Gerber for warranty repair?
A: Currently, Gerber only completes repairs at their main factory in Portland, Oregon. Please refer to Return Section below for the address to return the product.
Q: I returned my Gerber for warranty, how long will it take until I have my Gerber back?
A: Normal turnaround time is approximately Three to Four weeks. During the late summer and early winter, the turnaround time can be upwards of six to eight weeks during the hunting and holiday seasons.
Q: If Gerber uses stainless steel, why has rust occurred on my Gerber product?
A: Gerber products use a 100% high-grade stainless steel. Stainless steel is not completely resistant to rust, but rather is more corrosion resistant to rust. Corrosion can occur in the absence of proper maintenance. Your Gerber product should be cleaned, dried, and re-oiled periodically to inhibit rust and corrosion; this is especially true in a damp or marine environment. If your Gerber product comes in contact with any substance that you are uncertain about, it is always a good idea to wash your blade off with tap water, dry it, and apply a light coat of oil. If your Gerber product comes into contact with saltwater you must flush it with tap water immediately after use and coat it with a good quality lightweight oil. Salt water is extremely corrosive and will attack and destroy any type of steel. After cleaning, re-oil your Gerber product with a good gun oil or 3-in-1 oil. Buff stained areas with a polishing cloth or a non-metallic scouring pad.
Q: My Gerber product was lost or stolen. Will Gerber replace it?
A: Sorry, but stolen or lost products are not covered under the warranty. Gerbers' warranty covers material and manufacturing defects.
Q: I broke a blade and would like to replace the part myself, can Gerber send me the part I need or can I get it from a Gerber retailer?
A: For liability reasons, Gerber does not sell or send individual blades, jaws, or bits, anything that would require disassembly of the product, through the mail. Gerber products are designed to be disassembled by their factory-trained personnel only. Repaired tools are reassembled by their personnel to ensure the most optimum tool performance. Attempting to disassemble your Gerber product yourself could result in lost components, compromise tool functionality and void the warranty.
Q: The sheath on my Gerber was lost or has worn out can I get a replacement?
A: To purchase a replacement sheath please call 1-800-950-6161 or email Gerber at sales@gerbergear.com.
Q: The pocket clip on my Gerber knife broke, how could I get a replacement?
A: Gerber can send you a replacement pocket clip, pocket clip screws, and/or handle screws on applicable products. Please call 1-800-950-6161 or email Gerber at sales@gerbergear.com, and provide your name, address, phone number, the model of knife, and the requested parts.
Q: I own a Gerber Multi-Plier and want a different blade installed in place of another part, can this be done?
A: Each model of Multi-Plier contains a group of tools that are designed to meet the needs of a vast array of interests and needs. Gerber cannot substitute different blades or tools from one model to another.
Q: If Gerber cannot send replacement blades, can they send me the c-clip, spring, button that are used to retract the pliers?
A: Yes, that does not require disassembly of the Multi-Plier to repair. Please call 1-800-950-6161 or email Gerber at sales@gerbergear.com. Please provide your name, address, phone number, the model of Multi-Plier, and the requested parts.
Q: The triangular tungsten carbide cutters on my Gerber Multi-Plier have worn out or broke, where can I get replacements?
A: The carbide cutter inserts are the same cutters used on lathes, mills, and CNC machines used in the metal fabrication industry. These parts are proprietary and cannot be found in industrial stores or machine shops. These are machined specifically at Gerber. For a list of retailers that offer these parts, please email sales@gerbergear.com.
Return Information
Q: Where can I send my product for services?
A: Please return your defective product to:
Gerber Blades
ATTN: Service
14200 SW 72nd Ave.
Portland, OR 97224
Q: How should I send my product?
A: You're welcome to return your product via any shipping method that is most convenient for you. However, should you choose to send your product through the U.S. Postal Service, Gerber recommends you attain Delivery Confirmation, at the very least. This will help provide assurance to you that the product has arrived to our facility.
Q: How long should I expect my product to be out for services?
A: Gerber makes every effort to return product as quickly as possible. Please take into consideration various seasons and holidays that may cause some delay in services. In most cases, products are returned within 5-10 business days upon receipt to our facility.
Q: Will Gerber pay to have my product sent to their facility?
A: Gerber will not pay for the freight costs to their facility. However, Gerber will incur all return expenses to your residence or business for warranty services.
Q: What should I include with my product?
A: You're welcome to include information about your product and its defect issues. Please be sure to include your name, address and phone information inside with your product. Email addresses are fine as well. Please be assured all information received remains confidential with Gerber and is not sold or distributed in any way.
Q: What if I have more questions about the return of my product? Whom can I contact?
A: Call volumes vary during different seasons based on the time of year. You're welcome to call the Gerber Service Department at 800-950-6161 x1206. If you get their voice message service, please leave a detailed message and they will return your call as quickly as possible. An alternative to this is emailing them at sales@gerbergear.com and a thorough response will be provided as quickly as possible.
Atlanta Cutlery Return Policy
Satisfaction Guaranteed! Quite simply, we declare that we will make good on every order. Please, if you are not 100% SATISFIED with the merchandise that you received, return it to us within 30 days with the original paperwork and we will exchange it or refund your money in the manner paid (*some exceptions apply). This is an IRON-CLAD GUARANTEE! Instructions on the back of packing slip.
*Please Note: We cannot accept returns on sharpened or personalized items (i.e. engraved) that are not defective. They may not be returned because of the customization that has been done to the product. Be sure when you order!
After 30 days we will repair or replace items that have manufacturing defects. Any returned item accompanied by a receipt will be refunded at the original purchase price of the item(s) in the original payment method. Return your item(s) to us using the return label and enclose the completed return form from your original packing slip. Customers are responsible for return postage. If your order is not received, it is the responsibility of the customer to notify us. No tracer will be placed after 60 days.