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Kershaw Limited Lifetime Warranty
Kershaw products are guaranteed for the lifetime of the original owner to be free of defects when received from the factory. Any product they find to be defective in its original material, construction, or workmanship will be repaired or replaced with the same item or one of equal value at no charge. (Of course, normal wear, abuse such as prying with the knife, or neglect are excluded from this non-transferable warranty.) For warranty service, please return product via UPS or insured mail. Include your name, address, telephone number, and a short explanation of the warranty service requested to the address below. Please allow 4-6 weeks for delivery.
Kai USA ltd., Kershaw Knives
WARRANTY DEPARTMENT
18600 SW Teton Avenue
Tualatin, OR 97062
LIABILITY DISCLAIMER
Kershaw Knives are intended and sold for legitimate sporting purposes only. The purchase, use, and ownership of knives are subject to a wide variety of local laws and regulations. Certain knife styles, blade designs, and blade lengths are not allowed in specific areas. In light of recent events involving national security, knives may not be permitted in government buildings or on government property (such as court houses, federal offices, national monuments, and airports), and government officials may take the position that knives are “weapons” under applicable laws. Due to the complexity and constantly changing nature of these laws and regulations, it is impossible for Kai USA ltd., Kershaw Knives, to be aware of every restriction in every location in which our knives may be sold or carried. It is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area. You, and not Kai USA ltd., Kershaw Knives, are solely responsible for any claims resulting from violation of these laws and/or regulations.
Kershaw Knives are intended and sold for legitimate sporting purposes only. The purchase, use, and ownership of knives are subject to a wide variety of local laws and regulations. Certain knife styles, blade designs, and blade lengths are not allowed in specific areas. In light of recent events involving national security, knives may not be permitted in government buildings or on government property (such as court houses, federal offices, national monuments, and airports), and government officials may take the position that knives are “weapons” under applicable laws. Due to the complexity and constantly changing nature of these laws and regulations, it is impossible for Kai USA ltd., Kershaw Knives, to be aware of every restriction in every location in which our knives may be sold or carried. It is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area. You, and not Kai USA ltd., Kershaw Knives, are solely responsible for any claims resulting from violation of these laws and/or regulations.
WARNING! Knives are extremely sharp tools and should only be used with the utmost care and caution. Any use other than cutting is considered misuse and abuse and will void your warranty.
Kershaw products are made in the USA, Japan, Taiwan, Mexico, Sweden and China as indicated on the product.
Kershaw reserves the right to change specifications, materials, or discontinue products at any time without notice.
Kershaw products are made in the USA, Japan, Taiwan, Mexico, Sweden and China as indicated on the product.
Kershaw reserves the right to change specifications, materials, or discontinue products at any time without notice.
FAQ's
Where do I ship my knife for warranty service?
Please see the Warranty Shipping Form Instructions and Form to send back any KAI-USA, LTD knives for warranty service:
WARRANTY SHIPPING INSTRUCTIONS AND FORM
Can I ship my knife in a padded envelope?
Please use a box. Padded envelopes are often ripped or torn open during the shipping process and your knife could be lost. Kershaw cannot be responsible for knives lost during shipping.
Can I have my old knife back if you choose to replace it?
Unfortunately Kershaw cannot replace a knife and return the old one.
I shipped my knife to you for sharpening or repair. Have you received it yet?
Kershaw encourages you to ship via UPS or Fed-Ex as these companies automatically provide a tracking number. The tracking number allows you to easily verify your knife’s arrival at their facility. If you prefer mailing the knife to Kershaw via the post office, they suggest insuring the package and using the Delivery Confirmation service. Again, this will provide a tracking number for verification of the arrival of the knife.
Please remember that shipping and mailing times vary greatly. Check with your shipping service for the approximate shipping time from their facility to theirs.
Can I have a part sent to me?
Yes. However, Kershaw cannot ship a blade to you. If your knife needs a blade or you need more than one part, please send it in for FREE warranty service. If you want Kershaw to ship you parts other than the blade, please contact them to request parts. Remember that parts are specific to each knife model, so please make sure the model number is included in your request for parts. You can locate the four-digit model number on the blade or handle.
What is Kershaw's turn around time?
Kershaw processes warranty requests as soon as possible. But please allow four weeks from the day you ship the knife before contacting them.
Will Kershaw sharpen my knife?
Yes. Kershaw will sharpen every Kershaw knife sent in for warranty service as part of their normal procedure. (In fact, they will sharpen your Kershaw knife even if it doesn’t need warranty service. Please see below.) They provide this additional service free of charge. Please note that they can only sharpen and repair Kershaw knives.
How will I know if my knife is covered under warranty?
Please provide your phone number and the best time to call you in your letter of information. If there is any problem with your coverage, Kershaw will call you to discuss your knife. Otherwise, they will repair and sharpen your knife within their usual turn around time.
Do I include money for return shipping costs?
No, Kershaw does not charge for the return shipping costs. (You will have to pay for the initial shipping costs to them, however.) Please note that in order to keep their costs down so that they can continue providing warranty service free of charge, they will return your knife to you via the US postal service only. Kershaw cannot accommodate overnight or other special shipping requests.
Can I send my knife back to Kershaw for routine sharpening?
Yes, Keshaw will happily sharpen any Kershaw knife for you. There is no cost for this service, aside from that of initially shipping the knife to our facility.
Please use a box. Padded envelopes are often ripped or torn open during the shipping process and your knife could be lost. Kershaw cannot be responsible for knives lost during shipping.
Can I have my old knife back if you choose to replace it?
Unfortunately Kershaw cannot replace a knife and return the old one.
I shipped my knife to you for sharpening or repair. Have you received it yet?
Kershaw encourages you to ship via UPS or Fed-Ex as these companies automatically provide a tracking number. The tracking number allows you to easily verify your knife’s arrival at their facility. If you prefer mailing the knife to Kershaw via the post office, they suggest insuring the package and using the Delivery Confirmation service. Again, this will provide a tracking number for verification of the arrival of the knife.
Please remember that shipping and mailing times vary greatly. Check with your shipping service for the approximate shipping time from their facility to theirs.
Can I have a part sent to me?
Yes. However, Kershaw cannot ship a blade to you. If your knife needs a blade or you need more than one part, please send it in for FREE warranty service. If you want Kershaw to ship you parts other than the blade, please contact them to request parts. Remember that parts are specific to each knife model, so please make sure the model number is included in your request for parts. You can locate the four-digit model number on the blade or handle.
What is Kershaw's turn around time?
Kershaw processes warranty requests as soon as possible. But please allow four weeks from the day you ship the knife before contacting them.
Will Kershaw sharpen my knife?
Yes. Kershaw will sharpen every Kershaw knife sent in for warranty service as part of their normal procedure. (In fact, they will sharpen your Kershaw knife even if it doesn’t need warranty service. Please see below.) They provide this additional service free of charge. Please note that they can only sharpen and repair Kershaw knives.
How will I know if my knife is covered under warranty?
Please provide your phone number and the best time to call you in your letter of information. If there is any problem with your coverage, Kershaw will call you to discuss your knife. Otherwise, they will repair and sharpen your knife within their usual turn around time.
Do I include money for return shipping costs?
No, Kershaw does not charge for the return shipping costs. (You will have to pay for the initial shipping costs to them, however.) Please note that in order to keep their costs down so that they can continue providing warranty service free of charge, they will return your knife to you via the US postal service only. Kershaw cannot accommodate overnight or other special shipping requests.
Can I send my knife back to Kershaw for routine sharpening?
Yes, Keshaw will happily sharpen any Kershaw knife for you. There is no cost for this service, aside from that of initially shipping the knife to our facility.
Atlanta Cutlery Return Policy
Satisfaction Guaranteed! Quite simply, we declare that we will make good on every order. Please, if you are not 100% SATISFIED with the merchandise that you received, return it to us within 30 days with the original paperwork and we will exchange it or refund your money in the manner paid (*some exceptions apply). This is an IRON-CLAD GUARANTEE! Instructions on the back of packing slip.
After 30 days we will repair or replace items that have manufacturing defects. Any returned item accompanied by a receipt will be refunded at the original purchase price of the item(s) in the original payment method. Return your item(s) to us using the return label and enclose the completed return form from your original packing slip. Customers are responsible for return postage. If your order is not received, it is the responsibility of the customer to notify us. No tracer will be placed after 60 days.