Taylor Brands Warranty
Smith & Wesson Knives
The warranty does not cover normal wear, damage caused by abuse, misuse, improper handling, loss, accident, alterations, neglect, disassembly or improper sharpening. Cosmetic damage which occurs over time and use, such as scratches on a products finish or coatings on a product rubbing or wearing off are normal and are not covered by the warranty. Our products rarely fail because of a defect and in most cases the failure or breakage is due to “tool abuse”. “Tool abuse”, is when the product is used for unsuitable non intended purposes. Examples would be using a knife for any other purpose than cutting (pounding, prying, using as a screwdriver, throwing the knife etc). Multi-purpose tools are not intended to replace full-sized tools and are for use only on light or moderately heavy-duty applications. Collapsible batons are not pry bars etc. Always use the proper tools for the proper intended purposes.
Locking systems such as liner locks, safeties, frame locks and lock back mechanisms are added features designed to help keep the blade in the open position when fully extended. These systems are not designed to take pressure or blows to the backside (dull) side of the blade and failure of these systems can happen when not used properly. When a cutting tool/knife is used properly the cutting pressure exerted on the knife blade will always be against the cutting edge of the blade pushing and keeping the knife blade open, when used properly it is impossible for the knife to close when cutting.
Misuse of your product can cause serious injury or even death. Misuse often will result in your product failing and breaking in which cases the Taylor Brands warranty will not apply. Failure to properly maintain your product may cause it’s mechanisms to not function properly and could also result in injury to you and/or damage to your product.
To obtain missing parts such as clips and or screws please contact us 800-251-0254 ext 324.
HOW TO SEND YOUR TAYLOR BRANDS PRODUCT TO US
If you are having a problem with a Taylor Brands LLC product or accessory which you believe is the result of a defect in workmanship or materials per the above warranty statement, here is how to return the item to us:
Step 1: Package the product securely and insure it for your own protection
Step 2: Include a note with a brief description of the problem and how it occurred
Step 3: Include your name, telephone number, address and email address if available
Step 4: Send your product or accessory along with a check or money order for $6.95 per piece to cover return shipping and handling to the address below:
Kingsport, TN 37663
Attn: Repair Department
If the problem with the returned product is determined to be caused by something other than a defect in the materials, manufacture or assembly, our repair department will inform you whether the item can be repaired and if so what the cost of such repair would be. Upon agreement and payment we will repair or replace the item. If your product has been put to hard use for extended periods of time it is always possible that the useful life of the product has been exceeded and we will not be able to repair or replace the item. In such cases we recommend retiring the item and we will return it to you (all costs associated with the return shipment of the product are the responsibility of the customer).
Please take your item(s) to your local dealer where the product was purchased, ask that they contact Taylor Brands LLC with regard to your defective item and Taylor Brands LLC will include replacement parts or a replacement item on their next shipment of goods to our authorized distributor in your area. If you are unable to find a dealer or distributor in your area we ask that you send your item in for repair/replacement to our facilities following the normal warranty procedure with the exception that the cost of shipping may be adjusted upon receipt of the item in order to cover return shipping to your out of country location.
NOTE: Taylor Brands does not manufacture or sell any automatic knives.
Taylor Brands does not produce or sell any automatic style knives. They do clearly state this fact in their catalogs as well as their website. Please understand if a product you have sent to them for repair is an item that was manufactured by them but has had an after market conversion making it into an automatic (meaning someone has purchased the product then taken apart the item, drilled a hole into the handle and added a spring to convert a normal push button safety locking knife into an automatic knife) it will void the warranty. Taylor Brands does not condone this practice and it does void their normal warranty as the knife’s functioning mechanisms and design have actually been changed into something it was not meant to be.
Taylor Brands will be happy to send you back your product, but they would prefer to destroy the item and replace it with the closest thing they have to the style of knife which would be one of their assisted opening models. As they do not make or sell automatic knives they therefore have no way to repair them.
Atlanta Cutlery Return Policy
Satisfaction Guaranteed! Quite simply, we declare that we will make good on every order. Please, if you are not 100% SATISFIED with the merchandise that you received, return it to us within 30 days with the original paperwork and we will exchange it or refund your money in the manner paid (*some exceptions apply). This is an IRON-CLAD GUARANTEE! Instructions on the back of packing slip.
After 30 days we will repair or replace items that have manufacturing defects. Any returned item accompanied by a receipt will be refunded at the original purchase price of the item(s) in the original payment method. Return your item(s) to us using the return label and enclose the completed return form from your original packing slip. Customers are responsible for return postage. If your order is not received, it is the responsibility of the customer to notify us. No tracer will be placed after 60 days.