Boker USA Warranty Page
On this page, you will find answers regarding Boker warranty and repairs.
Boker''s warranty has been in effect for over 135 years. Any Boker product that is defective in material or workmanship will be repaired or replaced by Boker at no charge to the customer. Their warranty reads:
"Every Boker product is guaranteed to be free from defects in material and workmanship for the life of the product to the original owner. If this item should fail under normal use, we will repair it or replace it at no charge with an item of equal or better value."
To help you better understand whether your product is covered under warranty, the following items are normally not covered under warranty, although exceptions do exist:
- Blade rusting, particularly on carbon steel blades.
- Blade breakage, especially after more than a year of ownership.
- Handle scales cracking or breaking.
- Any knife that has been converted to perform as an automatic knife is not covered under warranty at any time. Boker USA, Inc. honors the Federal law that prohibits the importation or selling of automatic knives. Boker USA, Inc. does not import or sell any automatic knives.
If you would like to send your Boker knife in for repair work or examination to see if it is covered under warranty, it must be accompanied by your phone number, shipping address (no P.O. boxes, please), e-mail address (if applicable) and $5.00 to cover return shipping and handling (in the form of either a check, money order or Visa or Mastercard number). If Boker does not have a method of contacting you, they will not be able to proceed with any repair or warranty work. If you do not include shipping charges it will cause significant delays in returning your knife to you. If your repair is covered under our warranty, Boker will return the $5.00 payment along with your knife. To service you best, please contact the Boker USA Customer Service/Repair Department prior to shipping your knife at 1-800-992-6537 ext. 21.
The mailing address is:
Attn: Repair Dept.
1550 Balsam Street
Lakewood, CO 80214-5917
Boker recommends you ship your knife to them via insured U.S. mail or through United Parcel Service so it can be tracked.
Warranty returns from Canada may incur additional charges due to customs fees.
BOKER CERAMIC KNIVES
Boker ceramic knives are very keen cutting instruments but are not intended for chopping or cutting hard items such as bone, staples, or frozen products and are not to be used for whittling. Also, care must be taken while cutting items such as fibrous vegetables and cheeses.
Please exercise caution when using ceramic bladed knives.
Due to their extreme hardness, which is why they do not need to be sharpened as often as a steel blade, they are brittle. Therefore, blade breakage or chipping is not covered under warranty. Booker provides a sharpening service, which can get out most small chips in the blade and restore the original edge.
If you need to have your knife sharpened, please refer to the information below.
Send your knife to:
Attn: Ceramic Sharpening
310 S. Broadway
Los Angeles, CA 90013
The charge for this service is $19.95 plus $10.00 for each additional knife in the same package. This service will take approximately 4 weeks.
Payment to Ross Cutlery must be in the form of a check or money order made out to Ross Cutlery. Please include a note with your name, address (no PO Boxes please) and phone number.
If you have any questions, please call (303) 462-0662 ext. 21.
ORDERING REPLACEMENT PARTS
If you wish to order parts from Boker there may be a charge incurred. Please contact Boker to find out what charges apply, if any. Charges are as follows:
- Replacement clips and clip screws: $5.00
- Screw sets for Top Locks or Magnum BO series: $5.00.
- If ordering a number of shields/emblems, screws, etc., please include $5.00 to cover shipping and handling.
Atlanta Cutlery Return Policy
Satisfaction Guaranteed! Quite simply, we declare that we will make good on every order. Please, if you are not 100% SATISFIED with the merchandise that you received, return it to us within 30 days with the original paperwork and we will exchange it or refund your money in the manner paid (*some exceptions apply). This is an IRON-CLAD GUARANTEE! Instructions on the back of packing slip.
After 30 days we will repair or replace items that have manufacturing defects. Any returned item accompanied by a receipt will be refunded at the original purchase price of the item(s) in the original payment method. Return your item(s) to us using the return label and enclose the completed return form from your original packing slip. Customers are responsible for return postage. If your order is not received, it is the responsibility of the customer to notify us. No tracer will be placed after 60 days.