Hallmark Knife Warranty

Hallmark Warranty

All HallMark Cutlery® products have a limited lifetime warranty against defects in materials and workmanship. We will replace or repair with the same items, when available. Items damaged due to abuse, misuse or neglect will not be eligible for repair or replacement. Please contact HallMark Cutlery ® for a Return Authorization Number. Returns should be shipped, prepaid to the following address:
HallMark Cutlery
Attn: Returns Department
PO Box 220
Kodak, TN 37764
Toll Free: (866) 583-3912
Fax: (865) 588-0425
[email protected]

Atlanta Cutlery Return Policy

Satisfaction Guaranteed! Quite simply, we declare that we will make good on every order.  Please, if you are not 100% SATISFIED with the merchandise that you received, return it to us within 30 days with the original paperwork and we will exchange it or refund your money in the manner paid (*some exceptions apply). This is an IRON-CLAD GUARANTEE! Instructions on the back of packing slip.

*Please Note:  We cannot accept returns on sharpened  or personalized  items (i.e. engraved) that are not defective.  They may not be returned because of the customization that has been done to the product.  Be sure when you order!

After 30 days we will repair or replace items that have manufacturing defects. Any returned item accompanied by a receipt will be refunded at the original purchase price of the item(s) in the original payment method. Return your item(s) to us using the return label and enclose the completed return form from your original packing slip. Customers are responsible for return postage. If your order is not received, it is the responsibility of the customer to notify us. No tracer will be placed after 60 days.