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Kershaw Knives from Kai USA Ltd. carry a limited warranty for the lifetime of the original owner, except when stated otherwise. We guarantee our knives against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss, or theft. This warranty is void on products that have been modified in any way. Any product we determine to be defective will be repaired or replaced solely at our discretion. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. In addition to the provisions of this warranty, the owner may also have other rights that can vary by state. The Limited Lifetime Warranty does not apply to the TX Tool. No other warranties are implied or expressed other than what is specifically stated here. Kai USA Ltd. reserves the right to determine what constitutes normal wear, improper use/maintenance, and modification.
In addition to supporting our products with this warranty, we will be happy to sharpen your Kershaw knife for free when you send it in for warranty service.
We reserve the right to make changes to this warranty at our discretion and without notice.
Accidentally broke your Kershaw folder's blade?
Accidents happen. If you accidentally broke your Kershaw folding knife's blade, we have good news. We can replace your knife's blade for you, returning it to good working order for just $10. Simply send your knife in according to warranty instructions. We'll replace the blade for you and return it to you. Please note that we cannot replace fixed blade knives. Knives with XXXX on their blades are factory seconds and are not eligible for repair or replacement. We cannot replace blades for discontinued knives or limited-edition knives. Also note that replacement blades may or may not have the laser blade etching; in other words, a replacement blade may be entirely blank. Nevertheless, it is a genuine Kershaw blade. Kershaw blades that have broken due to a manufacturing defect will be replaced under warranty, free of charge, as always.
Kai USA Ltd., Kershaw Knives
18600 SW Teton Avenue
Tualatin, OR 97062
Where do I ship my knife for warranty service?
Please see the Warranty Shipping Form Instructions and Form to send back any KAI-USA, LTD knives for warranty service. Please allow up to six weeks for processing, including delivery time. We will contact you if there will be any delay. We are not responsible for damage to or loss of items that are not properly packaged and shipped.
Kershaw Knives are intended and sold for legitimate sporting and/or culinary purposes only. The purchase, use, and ownership of knives are subject to a wide variety of local laws and regulations. Due to the complexity and constantly changing nature of these laws and regulations, it is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area. You, and not Kai USA Ltd., are solely responsible for any claims resulting from violation of these laws and/or regulations. Any use of these products other than cutting (such as prying or twisting) is considered misuse and abuse. Kai USA Ltd. is not responsible for any injuries or damages caused by misuse and/or abuse.
Knives are extremely sharp tools and should only be used or handled with the utmost care and caution. Any use other than cutting (such as prying or twisting) is considered misuse and abuse—and will void your warranty. Kershaw Knives/Kai USA Ltd. is not responsible for any injuries resulting from misuse or abuse of the product.
Satisfaction Guaranteed! Quite simply, we declare that we will make good on every order. Please, if you are not 100% SATISFIED with the merchandise that you received, return it to us within 30 days with the original paperwork and we will exchange it or refund your money in the manner paid (*some exceptions apply). This is an IRON-CLAD GUARANTEE! Instructions on the back of packing slip.
*Please Note: We cannot accept returns on sharpened or personalized items (i.e. engraved) that are not defective. They may not be returned because of the customization that has been done to the product. Be sure when you order!
After 30 days we will repair or replace items that have manufacturing defects. Any returned item accompanied by a receipt will be refunded at the original purchase price of the item(s) in the original payment method. Return your item(s) to us using the return label and enclose the completed return form from your original packing slip. Customers are responsible for return postage. If your order is not received, it is the responsibility of the customer to notify us. No tracer will be placed after 60 days.