Seber Design Group Lifetime Warranty
Seber Design Group warrants that all of their products are free from defects in material and workmanship. The warranty does not cover damage caused by abuse, misuse, improper handling, alteration, accident, neglect, disassembly or improper sharpening. If any of their products fail to function as it was designed they will examine its condition upon its return to them, identify why it failed and respond in an appropriate manner. If they determine that there is a defect in the manufacture or materials they will repair, or replace that product with the same model or one of equal value. If the problem is determined not to be caused by defects in manufacture or materials they will inform you of the cost for repair. Upon agreement and payment they will perform the repair. If they are unable to improve the condition of the knife, they will return it to you with the recommendation that it be retired from use.
Please direct all inquiries to Seber''s mailing address, fax number, or email. Packages directed to Seber Design Group should be sent UPS or registered mail (for tracking purposes) with a complete name, UPS deliverable street address (no P.O. Boxes please), daytime phone number and description of concern. Outbound warranty shipments from Seber will be returned to the dealer or retail customer as directed. All costs associated with the shipment of the product are the responsibility of the customer.
Seber Design Group Inc
2438 Cades Way
Vista, CA 92081
PH 760-727-5555
FAX 760-727-5551
Atlanta Cutlery Return
Policy
Satisfaction
Guaranteed! Quite simply, we
declare that we will make good on
every order. Please, if you
are not 100% SATISFIED with the
merchandise that you
received, return it to us
within 30 days with the original
paperwork and we will exchange it
or refund your money in the
manner paid (*
some exceptions apply). This is
an IRON-CLAD GUARANTEE!
Instructions on the back of
packing slip.
*Please
Note:
We cannot accept returns
on sharpened or
personalized items (i.e.
engraved) that are not
defective. They may not be
returned because of the
customization that has been done
to the product. Be sure
when you
order!
After 30 days we
will repair or replace items that
have manufacturing defects. Any
returned item accompanied by a
receipt will be refunded at the
original purchase price of the
item(s) in the original payment
method. Return your item(s) to us
using the return label and
enclose the completed return form
from your original packing slip.
Customers are responsible for
return postage. If your order is
not received, it is the
responsibility of the customer to
notify us. No tracer will
be placed after 60 days.
