SOG Specialty Knives Warranty

SOG Specialty Knives Warranty


SOG Warranty Information
All SOG products are guaranteed against defects in workmanship and materials for the life of the original purchaser.  This guarantee is voided (as determined by SOG) by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear or tear that might occur. Using your SOG folding blade or fixed blade knife for any purpose other than cutting or puncturing is considered abuse and may void your warranty.


Guarantee Claims
All guarantee claims should be directed to the factory.  U.S. claims should be sent prepaid and insured.  For international claims: call, write or email SOG’s Warranty Dept. for information.

SOG is not responsible for lost or stolen packages that do not arrive at their facility.

SOG reserves the right to the repair or replacement of a product at their discretion. Products that are discontinued and not repairable will be replaced with a gift certificate of the last MSRP value, as determined by SOG, which can be used for a future purchase.


Examples of Non-Warranted items:
Rusted/spotted/stained blades or handles (coated or not), broken or bent knife tips, worn tool components, dull/chipped knife blades, scratched blade/tool coatings, worn/loose Kraton slabs, sheaths and pouches (if brand new sheaths are determined to be defective they are replaced separately from the knife/tool), and broken/lost thumb studs. 


SOG Unconditional Pocket Clip Warranty:
Pocket clips can be broken if they are accidentally caught on foreign objects while wearing.  To help prevent such occurrences, SOG recommends that you wear your knife in your front pocket, with the knife inside your pocket. If, for whatever reason, your clip bends or breaks and you would like to receive a replacement, email or call SOG’s warranty department.  Damage to a knife handle because a clip has snagged is not considered “normal,” and any such damage will be assessed under warranty. Learn more about replacing pocket clips in Knife & Tool Care.


Sharpening:
SOG offers a sharpening service for their products at the minimal charge of $9.00


Broken Blades:
In the unlikely case that your knife blade breaks, SOG will do a hardness test on it to see if it is within specs and therefore eligible for replacement.


Costs:
SOG will pre-determine the cost of repair or replacement of non-warranted items and communicate the estimated cost to the customer before any work is performed. 

When returning product for warranty/replacement please do the following:

Include a brief note inside your package stating what you are returning, the claimed defect and how it failed.  Also, include inside the package, your name, address, and a daytime phone number or email address to reach you in case SOG has any questions.

Send all warranty claims to:
SOG Specialty Knives, LLC.
Attn: Warranty Dept.
6521 212th St SW
Lynnwood, WA  98036
USA

For any other questions, either call, fax, or email SOG’S warranty department at:

Phone:  425-771-6230 ext. 229
Toll Free:  1-888-40-KNIFE (405-6433)
Fax: 425-771-7689
Email: warranty@sogknives.com


Atlanta Cutlery Return Policy


Satisfaction Guaranteed! Quite simply, we declare that we will make good on every order.  Please, if you are not 100% SATISFIED with the merchandise that you received, return it to us within 30 days with the original paperwork and we will exchange it or refund your money in the manner paid (*some exceptions apply). This is an IRON-CLAD GUARANTEE! Instructions on the back of packing slip.


*Please Note:  We cannot accept returns on sharpened  or personalized  items (i.e. engraved) that are not defective.  They may not be returned because of the customization that has been done to the product.  Be sure when you order!

After 30 days we will repair or replace items that have manufacturing defects. Any returned item accompanied by a receipt will be refunded at the original purchase price of the item(s) in the original payment method. Return your item(s) to us using the return label and enclose the completed return form from your original packing slip. Customers are responsible for return postage. If your order is not received, it is the responsibility of the customer to notify us. No tracer will be placed after 60 days.